常见问题

Software

Lovense Remote

  • 1、How do I download Lovense Remote?

    Lovense Remote is available for iOS, Android, Mac, and Windows. Please click here here to download the version you need. You can also download Lovense Remote from the iOS App Store or the Google Play Store.

  • 2、哪些设备适用于此App?

    Lovense Remote与以下设备相容:

       • iOS 10.0及更新版本

       • 安卓设备(Android 4.3及更新版本,需要启用蓝牙4.0)

       • 苹果 Mac电脑 (需要启用蓝牙4.0)

       • Windows PC(需要Lovense USB蓝牙适配器连接)

  • 3、哪些产品适用与此App?

    我们所有的玩具都适用于Lovense Remote。

  • 4、How do I connect my toy to my phone?

    1. Press and hold the toy's button to turn it on. A light will begin flashing to indicate it is turned on.

    2. Turn on your phone’s Bluetooth. Open Lovense Remote and tap the connection icon in the upper right corner.

    3. Tap [+] to begin searching for the toy. After your toy is found, tap “Done”. The toy’s light will stay on to indicate it is connected. Your toy can now be controlled by the Lovense Remote app.

  • 5、我被要求使用连接代码进行蓝牙连接。什么是连接代码?

    您不需要用您设备系统的蓝牙连接玩具,您只能用App搜索并连接它。

  • 6、How many toys can I connect at a time?

    You can connect up to two toys to one device at a time.

  • 7、Can I connect a toy to two different devices at the same time?

    No, each toy can only be connected to one device at a time.

  • 8、Why does the app need to access my phone's storage, camera, microphone, etc.?

    These permissions are required to enable the app’s features. You can choose to not allow permission from your phone’s on-screen prompt or change it in your phone's settings. Some features will not be available without certain permissions enabled.

  • 9、Do my partner and I both need an account?

    Yes, both of you need to create a separate account and then add each other as friends in order to use long-distance control.

  • 10、How far away does it work?

    Lovense toys can be controlled no matter the distance, as long as you both have Wi-Fi or a 4G/5G data connection. Read how to set it up here.

  • 11、Does it work if my partner doesn’t have a toy?

    Yes. Your partner does not need a toy to control your toy through the Lovense Remote app. You both just need an account and Wi-Fi or a 4G/5G data connection.

  • 12、How can I find friends?

    Check out our forum or other online communities on Discord or Reddit to find friends.

  • 13、Can my friends see each other?

    No, only you have access to your friend list and they cannot see each other.

  • 14、怎么删除联系人?

    苹果设备- 点击联系人之后,手指往左滑你就会看到“删除”的选项。

    安卓设备- 点击并长按联系人之后你就会看到“从联系人列表中移除此联系人”。

  • 15、How can I block a user?

    For a new friend request – tap "Decline" after receiving the request. You will receive a notification asking "Do you also want to block this person?" Choose "Yes". For an existing contact – go to the "Settings" tab in your chat window and enable the "Block this contact" option.

  • 16、How can I unblock a user?

    From the Long Distance tab, tap the icon in the top left corner and choose “Blocked”. Tap the user you wish to unblock and disable the “Block this contact” toggle switch.

  • 17、How do I delete my account?

    You can delete your account by logging in to our website. Click on “My Account” at the top right corner of the screen. On the next page, you will see an option called “Delete Account” under the My Profile section.

  • 18、How do I sync music with the Lovense Remote app?

    Lovense Remote can sync with Spotify premium accounts and DRM-free music stored on your device. For Spotify, go to Settings > Linked Accounts > Spotify and follow the instructions. For other music, check out the guide here.

  • 19、What does “Sticky to top” mean?

    After enabling this option, your chat with that user will show at the top of the Long Distance tab.

  • 20、How do I program my toy?

    1. Connect your toy and tap “Edit”. This feature is not supported in Nora, Max, Max 2, Domi, and Osci.

    2. Tap “Program” and you can adjust the maximum vibration for your toy and/or add custom patterns into the toy, then tap “Save”.

  • 21、Can I change the toy's name in my phone's settings?

    Currently, the toy’s name cannot be changed in your Bluetooth settings. You can change your toy’s name in the app. After connecting the toy, tap “Edit” underneath the toy’s name.

  • 22、如果我拼错了或者我想改变与我账号相连的的邮箱地址,我能改变吗?

    基于账户安全目的,我们无法在我们的后台系统改变与您账号相连的的邮箱地址。如果您想改的话,您只能重新新建一个新的账号。

  • 23、What does “Firm Update” mean?

    Firmware updates can help improve the Bluetooth connectivity of the toy. To update your toy’s firmware, tap the “Firm Update” icon and follow the in-app instructions. If you don’t see this icon, don’t worry, it means your toy is up to date.

  • 24、当我使用智能手机连接我的玩具时,我的伴侣可以使用电脑与我进行连接互动吗?

    Lovense Remote现已完美支持苹果(iOS),安卓(Android)和电脑(PC/Mac)。您和您的伴侣可以使用任意运行以上系统的设备进行连接互动。

  • 25、我可以将我的Spotify帐户与Lovense Remote应用程序关联吗?

    只有Spotify高级会员才能将Spotify上的音乐同步到我们的应用。

  • 26、 如果我的伴侣在另外一个州/国家,他/她可以控制我的玩具吗?如果他/她没有玩具,可以控制我的玩具吗?

    只要你们有稳定的网络连接并下载了 Lovense Remote 应用程序,您的伴侣就可以在任何距离内控制您的玩具!

    你们都需要通过APP连接,一旦连接了,您的伴侣就会看到关于你玩具的不同控制选项,他们无需拥有玩具就能使用这些远程控制选项。

The end